Please obtain a RRN “return reference number” by completing the online RRN Form. Once you have been issued a RRN kindly download and complete the Goods Return Form and send it along with the shipment. Please clearly state details of the issue encountered if sending goods back under a warranty claim. Remember to include a business card with a contact, phone number and be sure to list any special requests or specific repair information.
All used instruments must be returned with a certificate of decontamination for the protection of our staff. IMPLANT SURGICAL will dispose off products on receipt sent without a certification of decontamination available from hospital Central sterile services department.
Customers have 10 days from the date of purchase to return an item for a full refund less shipment charges.
When IMPLANT SURGICAL agrees to accept goods after 7 days a 20 % restocking fee will be charged.
No return will be accepted after 15 days. Custom-made, made to order, color-coded, etched, and specially sourced instruments are non-returnable.